Terms of Service
FamilyTalk - Terms of Service
1 | Acceptance of Terms
These Terms of Service (“Terms”) govern access to and use of the FamilyTalk mobile application and related services (the “App”), operated by Pacific Analytics, L.L.C.
By accessing or using the App, you agree to be bound by these Terms. If you do not agree, you may not use the App.
2 | Description of Service
FamilyTalk is a secure, artificial intelligence supported, moderated communication platform designed to facilitate communication between residents of rehabilitation or care facilities, approved family members, and authorized facility staff.
The App enables messaging and media sharing within a controlled, facility-managed environment.
3 | Eligibility and Account Access
Access is invitation-only and controlled by participating facilities.
Provide accurate account information;
Maintain account security;
Use the App only as authorized.
4 | User Conduct
Do not upload harmful, abusive, or unlawful content;
Do not violate rights of others;
Do not circumvent moderation systems;
Do not interfere with App security.
5 | A.I. Supported Moderation
FamilyTalk uses A.I. tools to identify potentially inappropriate content and support moderation. All final decisions involve human review and facility oversight.
6 | Content and User Data
You retain ownership of your content but grant FamilyTalk a limited license to process, store, and transmit it to operate the App and maintain safety.
7 | Facility Control and Responsibility
Participating facilities control access, permissions, and moderation. FamilyTalk is not responsible for facility decisions.
8 | No Medical or Clinical Relationship
FamilyTalk is a technology platform only and does not provide medical or clinical services.
9 | Data Security and HIPAA
FamilyTalk implements safeguards designed for use in environments subject to HIPAA where applicable. Facilities remain responsible for compliance.
10 | Third-Party Services
The App may rely on third-party providers for hosting, storage, and authentication.
11 | Intellectual Property
The App and its content are owned by Pacific Analytics, L.L.C. and protected by law.
12 | Disclaimer of Warranties
The App is provided “as is” without warranties of availability, accuracy, or reliability.
13 | Limitation of Liability
Pacific Analytics, L.L.C. is not liable for indirect or consequential damages or loss of data.
14 | Indemnification
You agree to indemnify and hold harmless Pacific Analytics, L.L.C. from claims arising from your use.
15 | Termination
Access may be suspended or terminated for violations or operational reasons.
16 | Changes to Terms
Terms may be updated and posted with a revised effective date.
17 | Dispute Resolution and Arbitration
Disputes must first be attempted to be resolved informally. If unresolved, disputes proceed to binding arbitration under AAA rules.
18 | Opt-Out Right
You may opt out of arbitration within 30 days by contacting support@familytalk.io.
19 | Governing Law
These Terms are governed by the laws of the State of Hawaiʻi.
20 | Severability
If any provision is invalid, the remaining provisions remain in effect.
